CONVERSATION OPERATIONS
Your conversations are everywhere.Your operation shouldn't be.
Bring every channel, every context, and every next action into one AI-powered operation.
- Financial Services
- Retail & E-commerce
- Pharma
- Wholesale & Distribution
- Customer Operations
Product replica: a customer message arrives in the queue, the team picks a suggested intent, the AI layer drafts the reply in the composer, the reply is sent and the conversation is marked resolved.
You can use this: pick a conversation, ask AI for a reply, edit it and send.
TalkVend AI
BUILT FOR COMPLEX OPERATIONS
Omnichannel conversations, native AI, workflows, analytics and governance, all in one operating layer.
- Omnichannel inbox
- AI intent routing
- Workflow automation
- Conversational analytics
- Governance & audit
Our clients
INTAKE
Arrives from any channel.Lands with an owner.
Track every conversation from first touch to final outcome. AI keeps context, ownership and the next action attached, so no lead, request or opportunity gets lost.
lowest load · same agent next time
AI · INTENT INTELLIGENCE
Forget menus.Just say what you need.
TalkVend AI understands what the customer means, identifies the intent and routes the conversation to the right team, while preserving context for the next action.
No menus. No rigid scripts. No old-school bots.
Only the best AI.
TalkVend AI gets it. And gets it done.
Your customers speak naturally. TalkVend turns intent into action.
TRY IT: say what the customer needs.
- Message
- Intent
- Route
- Workflow
- Draft
CUSTOMER MESSAGE → ROUTING
Inboxes
- Finance
- Cards
- Support
- Sales
Click an example, or type what your customer would say.
Examples
AI · FOR THE FRONT LINE
AI writes it.Your team decides.
TalkVend AI reads the conversation, customer context and history to prepare the next best response, while your team stays in control.
- Primary contact
- Megan Carter · Accounts payable
- Preferred channel
- WhatsApp · email in copy
- Customer since
- March 2023
- Last contact
- Today · 09:41
- Local hours
- Mon–Fri · 9:00–18:00 (PT)
- Account
- #AC-40912 · Net 30
AI · FOR THE BUILDERS
Describe the process.Watch the flow build itself.
Describe what should happen. TalkVend AI designs the flow, connects the actions and lets you test it before anything goes live.
Try it right now: describe any process and watch AI build the flow.
BLOCKS
Flow
Conversation
Actions
Artificial intelligence
Flow copilot
Tell AI the outcome. It builds the logic.
Type any workflow you need. Build it here, right now.
Describe it in your own words.
TalkVend AI
Or try an example:
AI · FOR THE DECISION MAKERS
Your CRM shouldanswer back.
Ask in plain language. TalkVend AI understands conversations, channels, agents and workflows, then turns the answer into a number, chart or report.
Good afternoon, James
TRY IT: pick a question about your operation.
Pick one of the questions below to see the answer.
GOVERNANCE
Every action has an owner.
Every change leaves a trace.
Control who can see what, decide what reaches production, and keep a clear record of every action, without slowing the operation down.
ACCESS → APPROVAL → AUDIT
ACCESS
Who can see it.
Permissions shape the operation in real time.
Admin scope
Segment scope
8/8 conversations visible
- Megan CarterSupportI was charged twice for the same order09:12
- Daniel BrooksSalesI need a quote for 400 units, delivery in two weeks09:10
- Julia BennettSupportMy transfer is still pending since yesterday09:04
- Chris PalmerSupportOrder 48210 arrived with 3 boxes missing08:57
+4 more in scope
8 of 8 conversations visible with this scope.
- Scoped access
- Human-controlled publish
- Event audit trail
- Conversation export
- LGPD
Roles & permissions · Configurable scope · Test before publish · Event trail · Conversation export · Reopen policy · LGPD
Every conversation.One operation.
channels and origins in one place
Every conversation arrives with context, ownership, and a complete audit trail. AI understands every customer and team interaction in real time, then guides and accelerates the next best action, saving time and driving higher performance.
+ more
Every team talks.
See yours running.
use cases · teams · operations
TEAM · INTERNAL COLLABORATION
Stop chasing updates.Keep the work moving.
The same platform that handles customer conversations connects the people behind them: internal notes with mentions, tasks with an owner, handoffs that carry context, and follow-ups nobody has to remember.
Mention a teammate inside the customer conversation, no new chat.
Laura Bennett
Northgate Supply LLC · WhatsApp
I signed the account opening form yesterday, but the app still says pending signature. Is anything missing on my side?
10:12 AM
Pick a step. Everything here is clickable.
Internal note, invisible to the customer
@Mark Ellis the signature came in without the second signer. Can you check the application before we reply?
One conversation. One owner. Nothing lost in between.
Ask anything about TalkVend.The AI answers.
It answers from what is documented about the product. Anything outside that goes straight to the team.
0/8 questions used
Your operation is already talking.The question is whether it's selling.
We'll show the platform running on the shape of your operation.
- One shared inbox
- AI that executes
- Governance with audit trail
- Live indicators
Reply within one business day · You talk to the people who implement